Privacy Policy

EverPoint Solutions Privacy Policy

Last Updated: October 22, 2026 Effective Date: August 14, 2026

This Privacy Policy explains how EverPoint Solutions ("we", "our", "us") collects, uses, discloses, stores, and protects personal information when you use the EverPoint Solutions website, services, accounts, apps, and related support.

1. Who We Are

Controller / Operator:

• Legal Name: EverPoint Solutions
• Privacy Contact: admin@everpoint.ca
• Location: Ontario, Canada

2. Scope

This Privacy Policy applies to personal information EverPoint Solutions processes through:

• the public website at everpoint.ca, including pages about services, software, and contact;
• email and inquiry messages you send us;
• services we perform, including document design, website builds, and 3D printing (local delivery around Timmins, with shipping for orders further away);
• EPS Account sign-in and session cookies on everpoint.ca;
• EverPoint Solutions apps, when you use them;
• related support.

It does not apply to third-party services that you access separately and that have their own privacy policies. Square processes card payments under Square's own terms and privacy policy.

3. Information We Collect

Depending on how you use the website, services, or apps, we may collect:

A. Website, Inquiry, and Service Information

• Name, email address, and the message or project details you send when you inquire or email us.
• Information you give us so we can deliver a service you asked for, such as document design, a website build, or a 3D print job.

B. Account and Identity Information

• Name, email address, role, and workspace or company association, when you create or use an EPS Account or an app account.
• Authentication and session information needed to keep you signed in and secure your account.

C. Workspace and Operational Information

When you use an EverPoint Solutions app, we may process:

• Company or workspace setup details (for example, company name, role assignments, workspace codes).
• Business records entered into the app, such as customer data, job records, schedules, timecards, and operational documents.
• Billing and plan metadata (for example, plan or add-on status), where applicable.

D. Billing Information

• Billing contact details and invoice records.
• Square processes card payments. EverPoint Solutions does not store full card numbers.
• Interac e-Transfer payments are sent to billing@everpoint.ca.

E. Feedback and Support Information

If you submit feedback through an EverPoint Solutions app or by email, we may collect:

• Feedback content such as category, priority, subject, and message.
• Optional screenshot attachments uploaded with feedback.
• Context metadata included with a submission (for example, current page URL, user agent, submission timestamp, and account identifiers).

F. Technical and Usage Information

• Device and browser information (for example, user agent).
• Interaction and reliability data needed for security, troubleshooting, and service performance.
• Download and installer availability checks and related request metadata.

G. Local Device Storage Information

• Certain site or app state and session data may be stored locally in your browser or app storage for functionality and performance (for example, current session context, workspace caches, interface state, and a cookie-notice acknowledgement).

4. How We Collect Information

We collect information:

• directly from you when you email us, inquire, register, sign in, submit forms, or upload content;
• from your organization administrators and authorized users, when you use an account or app;
• automatically from your use of the website, services, or apps (for example, technical metadata and usage events);
• from service providers that support the website, services, or apps, including Square for card payments.

5. Why We Use Information

We use personal information to:

• provide, maintain, and improve the website, services, and apps;
• respond to inquiries and deliver services you request;
• authenticate users and manage role-based access where an account is used;
• process operational workflows in the apps (for example, scheduling, timecards, and customer or job records);
• prepare invoices and record payments, without storing full card numbers;
• receive and respond to support requests and product feedback;
• maintain security, detect misuse, and prevent fraud or abuse;
• communicate service-related notices, updates, and administrative messages;
• comply with legal obligations and enforce our terms.

6. Legal Basis / Consent (Canada Context)

For Canadian users, we process personal information with consent and as otherwise permitted or required by applicable privacy law, including where processing is necessary to:

• deliver requested services;
• manage and secure accounts;
• meet legal and regulatory obligations;
• address incidents, disputes, and enforcement matters.

Where required, we obtain consent for specific processing activities and provide options to withdraw consent, subject to legal or contractual restrictions.

7. How We Share Information

We may disclose personal information to:

• service providers and infrastructure partners who help us operate the website, services, and apps (for example, hosting, authentication, storage, and support tooling);
• Square, which processes card payments;
• your organization and its authorized administrators or users, based on role permissions in an account or app;
• legal or regulatory authorities where required by law, court order, or lawful request;
• professional advisors in connection with legal, accounting, audit, or insurance matters;
• successor entities in a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information for monetary consideration.

When you create an EverPoint Solutions account, EverPoint Solutions links the paying account holder to a Square customer automatically at signup. There is no opt-in step. The paying account holder is the company owner, or an individual account with no company. Invited team members are not linked to a Square customer at signup. A later personal purchase can link that member's own Square customer, separate from the company.

EverPoint Solutions shares the paying account holder's name and email address with Square to process payments and invoices. EverPoint Solutions does not collect card numbers on everpoint.ca. Square hosts the payment page.

Privacy contact: admin@everpoint.ca

8. International and Cross-Border Processing

Your information may be processed or stored in jurisdictions outside your province, territory, or country, including by service providers.

Where information is transferred across borders, we use reasonable contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

9. Retention

We retain personal information for as long as reasonably necessary to:

• provide the website, services, and apps;
• maintain records required for operational, legal, tax, audit, and security purposes;
• resolve disputes and enforce agreements.

Retention periods may vary by data type and customer configuration.

Current retention details:

• We keep invoices and tax records for 7 years. We keep contact and form emails until you ask us to delete them, or for 2 years after last contact, whichever comes first, unless we must keep them longer for legal, tax, or security reasons. We do not sell personal information.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No system can be guaranteed 100% secure. You are responsible for maintaining strong account credentials and protecting endpoint devices used to access the website, services, or apps.

Card payments are processed by Square. EverPoint Solutions does not store full card numbers.

11. Your Privacy Choices and Rights

Subject to applicable law, you may have rights to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain information;
• withdraw consent where processing is consent-based;
• request information about how your personal information is used or shared.

To exercise a privacy request, contact admin@everpoint.ca. We may need to verify your identity and authority before acting on your request.

Questions about an invoice, a payment or a cancellation? Email billing@everpoint.ca. Privacy requests stay with admin@everpoint.ca.

If you are an employee or user within a company workspace, we may direct certain requests to your organization administrator where appropriate.

12. Children's Privacy

The website, services, and apps are not intended for children under 13 (or the minimum age required by applicable law). We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information unlawfully, contact us at admin@everpoint.ca.

13. Cookies

EverPoint Solutions uses essential cookies so you can sign in to your EPS Account and stay signed in across everpoint.ca and the apps. Those session cookies are set on the `.everpoint.ca` domain.

EPS Account authentication uses Firebase Auth.

Card payments are processed by Square. Interac e-Transfer payments are sent to billing@everpoint.ca. Square and Interac are not used as cookie trackers on everpoint.ca.

We are not running optional analytics or advertising cookies on this website today. This site stores your Accept or Decline choice in localStorage under `ep_cookie_ack`. If that storage is blocked, the same choice is saved in a cookie on `.everpoint.ca` so the notice stays hidden across everpoint.ca hosts. The notice comes back only if you clear that choice or the notice version changes.

To ask about cookies or your privacy choices, email admin@everpoint.ca.

14. Third-Party Services

The website, services, and apps may include links to or integrations with third-party services, including Square for card payments. Their privacy practices are governed by their own policies, not this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the "Last Updated" date and, where appropriate, provide additional notice (for example, on the website or by email).

Your continued use of the website, services, or apps after an update becomes effective means you acknowledge the updated Privacy Policy.

16. Contact

Questions or requests about this Privacy Policy:

• Email: admin@everpoint.ca
• Location: Ontario, Canada

Questions about an invoice, a payment or a cancellation:

• Email: billing@everpoint.ca

17. Additional Notes for Customers

Workspace customers (for example, company owners and admins) are responsible for:

• ensuring they have a lawful basis to provide and manage employee or customer data in an app;
• configuring internal access controls according to their own compliance obligations;
• handling internal notices and consents required for their workforce and customers.

EverPoint Solutions acts as a service provider for customer-submitted operational data and processes such data under customer direction, applicable agreements, and law.